Safety and Quality Assurance
A Culture of Safety,
A Dedication to Quality
Our passengers may be looking for the perfect Kenyan getaway, an adventure of a lifetime, or a luxury travel experience, but for the AirKenya team, it is only through a culture of quality and safety that we can provide the best East African safari experience
We have embedded this culture across our business, with day-to-day operations guided by international, regional, and country-specific aviation authorities and their vitally important policies. From the ground to the air to the ground again, operational safety and precautionary measures are at the core of our staff training programmes. All our pilots and engineers receive certifications from renowned Canadian aviation training company FlightSafety International to cement what they have already learned in their previous training at airlines and flight academies across the world. Meanwhile, our C208B pilots receive annual command recurrent training at FlightSafety International’s American premises.
- All aircraft equipped with:
- Flight following systems
- Traffic and Collision Avoidance Systems
- Ground Proximity Warning Systems
- Weather Avoidance Systems
- Weather Radar
- VHF/HF Radios (For immediate Dispatcher communication)
- Portable display devices (to reduce crew workloads)
- Bi-yearly Route Checks and Base Checks for each aircraft type within our fleet
- Private Aircraft Maintenance Facility
- Our maintenance facility in Nairobi is an Approved Maintenance Organisation to service all three airlines in the group as well as carry out third party maintenance.
- We have a team of qualified engineers and maintenance technicians to service the fleet.
Technical records use an up-to-date tracking program to monitor the aircraft scheduled maintenance. - The group only uses approved suppliers and Original Equipment Manufacturers (OEM).
- Ongoing updates to our reservation systems
- To ensure legislative compliance:
- Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
- Regular audits of our internal process.
- Regular gathering and monitoring of customer feedback.
- Selection and performance monitoring of suppliers against set criteria.
- Training and development of our employees.
- Management reviews of audit results, customer feedback and complaints.
- International Civil Aviation Organisation (ICAO)
- Kenyan Civil Aviation Authority (KCAA)