Our private terminal at Wilson Airport guarantees swift and smooth baggage check-in. As all our aircraft have smaller luggage holds compared to the larger international airlines, we kindly request that our clients adhere to the following rules and regulations regarding our baggage dimensions and weight:

View Baggage Policy

Travel Requirements and Documentation 

 1. Visas 

Visa requirements for Kenya 

All travellers coming to Kenya are required to apply and pay for an Electronic Travel Authorization (eTA). eTA applications for Kenya should be submitted at least 3 days prior to travel to ensure adequate time for authorisation by the Immigration department. Travellers can submit their applications up to 3 months before travel. It is highly recommended that travellers apply as soon as they have booked their accommodations and transport tickets.

To ensure a smooth travel experience to Kenya, we encourage all travellers to visit http://www.etakenya.go.ke for detailed information on the eTA application process.

Visa requirements for Tanzania

Any traveller from a country requiring a visa to enter Tanzania is required to obtain an e-visa before entry. Although Visas are still being issued upon arrival, we recommend that you obtain the visa in advance to avoid any inconvenience.

How to apply for the e-visa:

1. Go to https://eservices.immigration.go.tz/visa/ and start the new visa application
2. Fill in all required details and attach the required documents for the Visa (*You will get an email with the User Identification Number)
3. Pay the required fee
4. Upon approval, download the e-visa

The Tanzanian authority allows you to make a visa application six months in advance before the date of your trip.

Note: Tourist visas allow you to stay in the country for 30 days.

For further information on immigration requirements in Tanzania, visit www.immigration.go.tz or contact info@visatanzania.go.tz

Visa requirements for Uganda

Any traveller from a country requiring a visa to enter Uganda may obtain their visas online or from the embassies of their home countries. We recommend that you apply for the visa well in advance to avoid inconvenience.

How to apply for the e-visa:

1. Go to visas.immigration.go.ug and choose application type
2. Fill out the application form, attach any required documents and pay the applicable fee
3. Pay the required fee
4. Upon approval, download the e-visa.

For further information on immigration requirements in Uganda, visit www.immigration.go.ug or contact info@immigration.go.ug.

East Africa Tourist Visa 

This is a single-entry visa for travellers visiting Kenya, Uganda and Rwanda simultaneously. It is multi-entry within the three countries valid for 90 days, which expires automatically if the traveller ventures outside of the three countries. It is accessible online through the respective immigration sites or embassies abroad.

2. Passport Validity

Your passport should be valid for a minimum period of 6 months from the date of entry into Kenya, Uganda and Tanzania. Parents travelling with children without a passport are required to provide a birth certificate or a waiting notice.

3. Health requirements – Yellow Fever

Kenya: All travellers arriving in Kenya from countries where yellow fever is endemic should present a valid yellow fever certificate. For more information, please visit https://health.go.ke/incoming-travellers.

Tanzania: Yellow fever immunization is mandatory for travellers arriving from countries with the risk of yellow fever transmission. These travellers must provide proof of yellow fever vaccination.

For more information on this, please visit https://moh.go.tz/en/yellow-fever-entry

Uganda: All travellers to the Republic of Uganda MUST have a valid Yellow Fever Immunization card.

Exemption: Any traveller less than 9 months or older than 60years who cannot undertake the yellow fever vaccination needs to consult a medical practitioner before travel and carry with them a medical letter of exemption.

Many items used every day in the home or workplace may seem harmless, however, when transported in the air, they can be very dangerous.

In-flight variations in temperature and pressure can cause items to leak, generate toxic fumes or start a fire.

Such cargo must be properly declared and clearly identified as containing dangerous goods.

View the Airkenya Dangerous Goods

Because our passengers are important to us, we want to recognise all of their needs. Please see below our policies regarding any person who falls into the following categores: Expectant Mothers, Persons with Reduced Mobility, Blind, Deaf and Special Needs Passengers, and Unaccompanied Minors.

Passengers With Special Needs 

1. EXPECTANT MOTHERS

Uncomplicated Single or Multiple Pregnancies – 28 weeks and earlier 

No assessment certificate is required. However, an assessment certificate from your doctor must be presented for your return flight if it is scheduled beyond the 28th week of your pregnancy. 

Uncomplicated Single (29 to 36 weeks) or Uncomplicated Multiple pregnancies (29 to 32 weeks) 

Provide your own doctor assessment certificate signed by your doctor stating: 

• Fitness to travel. 

• The number of weeks of pregnancy. 

• Whether your pregnancy is single or multiple. 

• Your expected due date. 

• There are no complications with your pregnancy. 

• The certificate must be dated within ten days of the first flight after 28 weeks of pregnancy and should cover your return flight. 

Complicated pregnancy – 0 to 36 weeks 

A letter from your doctor and an assessment certificate are required. 

Miscarriage with active bleeding (Threatened or complete) – 0 to 36 weeks 

A letter from your doctor and an assessment certificate are required.  

New mothers – Within 7 days after birth 

A letter from your doctor and an assessment certificate are required. 

2. PERSONS WITH REDUCED MOBILITY

Airkenya Express provides special arrangements for passengers with reduced mobility with prior booking. Passengers with reduced mobility shall travel alone on Airkenya Express as long as they are self-supporting on board. This means that: 

• The passenger shall be able to eat unassisted 

• The passenger can administer his/her medication unassisted. 

• The passenger can move and locate emergency exits unassisted 

• The passenger can walk up and down the stairs and move about in an aircraft cabin but requires a wheelchair or other means for movements between the aircraft and the terminal, in the terminal between arrival and departure points. 

Airkenya requires that it be informed in advance of persons with reduced mobility, illnesses or old age. If such a person is unable to lift themselves, reach an emergency exit unaided, communicate with the crew and unfasten a seat belt; such persons must be accompanied by two persons who will assist them during embarking and disembarking the aircraft and in cases of an emergency. 

3. BLIND, DEAF AND SPECIAL NEEDS PASSENGERS

Prior information is vital for these passengers with special needs. Airkenya Express will provide assistance at check-in, boarding and departure. 

4. UNACCOMPANIED MINOR

We’re happy to accept unaccompanied children from the ages of 5 to 12 years on our flights. 

An Airkenya staff accompanies the UM from check-in, until after the flight, meeting relatives of the UM. 
We will only accept these UM in our direct flights with cabin crew on board. We shall not accept them on connecting flights. 

Before you book your travel it is worth noting: 

• The parent/guardian must fill in the Unaccompanied Minor form before/at check-in. 

• If the child has any special needs or medical conditions, again, please be sure to let us know at the time you book.  

NOTE: Children aged between 12 and 18 may choose to use the unaccompanied minors service if they wish. However, ordinarily, we assume they will not require it. 

Drop-off/Pick-up information 

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met: 

• The parent/guardian has a signed copy of the Unaccompanied Minor form. 

• The Unaccompanied Minor is onboard the aircraft. 

• The aircraft has taken off. 

• The parent/guardian’s name, address and cell phone number are all documented on the minor’s reservation. 

Help through the airport 

A customer service staff will meet your child and assist your child through a fast smooth and friendly check-in and will be with them all the way through the airport until we hand your child to our crew on board. 

Priority boarding 

Families and unaccompanied minors always board the plane first. That gives them more time to get settled, our cabin crew can help them to stow their hand luggage and make them comfortable. 

Onboard care 

To enhance their journey experience and make them feel at home, let us know whether they’d like to sit by the window or the aisle. 

What is the fare for an unaccompanied minor? 

Children aged 2 years to 11 years pay 70% of the adult fare. 

How will I know that my child has arrived at the destination? 

Whichever end of the journey you are at, you will be informed about the expected time of arrival. You must arrange for your child to be met at the airport or airstrip. 

How will my child collect baggage(s) on arrival? 

We will help your child with the bags until he/she is met by you or your representative in the Arrival hall. 

When picking up an unaccompanied minor, please arrive at the airport no later than 30 minutes before the scheduled arrival. 

5. MEDICAL CERTIFICATE/ FORM

Airkenya Express will request you to provide a medical certificate if: 

• You need oxygen during the flight (the medical certificate should also specify the number of litres of oxygen per minute that is required). 

• You travel with a Portable Oxygen Concentrator (POC). 

• You want to take medical luggage with you (maximum weight: 15 kilograms). 

• You are pregnant and there are complications in your pregnancy. 

• You or your child contracted a contagious disease. The medical certificate should state that the disease is no longer contagious. 

• You have had a medical operation within 8 days prior to departure. 

• You have a body part in a closed plaster cast. The medical certificate should state that you are fit to fly with a closed plaster cast. If you do not have this medical certificate, you have to ensure that the plaster cast is sawn through across its entire length; otherwise, you will not be accepted on the flight. 

Please note the following: 

• A medical statement issued by an (independent) physician should state that you will not suffer any detrimental effects from travelling in a pressurized/ unpressurized cabin or that you will need to travel with medical luggage. 

• The medical certificate needs to be in English. 

• The medical certificate needs the physician’s signature. The certificate may be issued no more than 7 days before the departure of your outbound flight. 
• Because travelling in an unpressurized cabin could cause some medical conditions to exacerbate, we advise you to ask a physician for a medical statement if you have an ear infection or fever.